Shipping policy
I gladly accept returns, exchanges and cancellations
Prior shipping there is a production time of an ordered item/items which can vary from 5 till 30 days (called as order processing time).
Shipping time (transit time): in average 2-5 weeks by mail (by default the listing conditions include a shipping by mail).
Expedite shipping (by UPS) is also possible. Please contact me additionally if you need to ship your order quickly.
COVID-19 in some contries can affect a transit time depending upon the situation on a day of shipping.
If there is a problem with an item you received, please contact me within: 5 days of delivery. Please discribe a problem and provide photos. There can be a partial refund, a full refund, a replacement.
Request an order cancellation within: 24 hours of purchase (unless shipped earlier)
Some big volume items can be shipped in several parcels due to weight/volume restriction of a mail service.
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective (or with any shop's mistakes), I can't accept returns for:
- Custom or personalized/engraved orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping Restriction Disclaimer
IMPORTANT NOTICE REGARDING INTERNATIONAL ORDERS:
Due to strict local customs regulations and legal restrictions on the importation of knives, bladed tools, and replica weapons, we do not ship to the following countries:
United Kingdom: (Including England, Scotland, Wales, and Northern Ireland) due to the Offensive Weapons Act.
Australia: Due to stringent Australian Border Force (ABF) regulations regarding bladed items.
Japan: Due to the Swords and Firearms Possession Control Law.
Please Note: Any orders placed with a shipping address in these countries will be automatically cancelled and refunded. It is the responsibility of the buyer to be aware of their local laws before attempting to purchase. Forged Commodities is not responsible for items seized by customs if a buyer attempts to circumvent these restrictions using third-party forwarding services.
Questions about your order?
Please Contact me if you have any problems with your order.